Customer Support Manager

Avout company

• SOAX Team is looking for new team players as a valued addition to our Customer Success department. We are doing everything possible to make our clients' journey pleasant and effective and really hope you are sharing our vision.

What will you do

• Resolve customer issues;
• Dive into customers cases and help them with the product customization;
• Build long-term relationships with customers and bring them joy and happiness, even when it's tough.

You are our ideal candidate if

• you are proactive person and passionate about Customer Service;
• you are creative and enthusiastic in communication with the client;
• you are fluent in English and Russian;
• you are familiar with Intercom, forums, knowledge base and task trackers;
• you have previous experience working with SAAS products, know what is proxy;
• you are ready to go an extra mile for each client; 
• you can prioritise;
• you are able to build long-term relationships with clients and make them happy even in toughest times.

What we can offer?

• Interesting and challenging work in a start-up company;
• An opportunity to participate in a creation of something new and bring your own perspective and experience into the project;
• Salary and benefits in GBP;
• Opportunities for professional growth;
• Flexible schedule, shift work (min 3 days per week);
• Work from any place you like.