Training manager (Service department)

Description

• Huawei Consumer Business Group (CBG) covers smartphones, PC and tablets, wearable’s, mobile broadband device, family device and device cloud service, and is the third largest smartphone manufacturer in the world. Huawei Consumer BG is dedicated to delivering the latest technologies to consumers and sharing the happiness of technological advances with more people around the world. Walk the walk and make dreams come true.

Key responsibilities

• Knowledge base management
• Collection, adaptation, translation and regular update of knowledge base;
• Maintain knowledge base in a clear and searcheable way, coordinate knowledge matching between hotline agents and service centers;
• Find gaps and create new articles as required and in cooperation of related colleagues.
• Training and certifications management
• Develop quarterly training and certification plan based on HQ and local requirements in all areas of service (technical, warranty policies, empathy, marketing, product, etc.) and by types of training (self-paced / coached, online / hands-on, etc);
• Create, adapt, translate training content in cooperation with respective colleagues;
• Manage scheduling, invitations, attendance and exams passing.
• 3. Development and preparation of public contents for customers on extended warranties, service activities, service propaganda, etc.

Professional attribute

• The ideal candidate will be a highly successful with relevant experience. The successful candidate will have:
• A Bachelor degree or above
• Strong command of the English language (Upper-Intermediate or above);
• Experience as a training manager, preferably in consumer electronics field;
• Have strong communication ability and strong teamwork ability, positive attitude;
• Have strong ownership and organizational skill;
• Proficient user of MS Office (Excel, PowerPoint,Word).

What We Offer

• Global cooperation, fast-developing business, opportunity for professional growth and career development;
• Competitive salary;
• Working time: 5/2 since 9.30 a.m. to 18.00 p.m.;
• Location: Business center Krylatskiy Hills;
• Mobile phone allowance, medical insurance and other benefits.