Customer Success Manager (in London)

Описание

bidease.com - международный DSP/SSP на рынке мобильной (in-app) рекламы с клиентами по всему миру с 2017 года.Главный офис - США (Нью-Йорк), филиалы - Дубай, Пекин, Южная Корея, Россия.

Job description

As our Customer Success Manager, you will grow revenue and drive adoption of the Bidease Platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the sales team by communicating and working with clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization to strengthening client relationships, you’ll become an integral part of your clients’ digital strategy.

Requirements

• Experience in advertising technology or a related field;
• 2-4 years of work experience in a DSP/programmatic work environment;
• Ability to adapt quickly to a rapidly changing technology environment;
• Ability to learn complex software applications and to thrive in a fast paced, digital environment;
• Excellent written and verbal communication, organizational, & time management skills;
• A passion for achieving higher levels of growth and development with Bidease;
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner;
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries;
• Ability to analyze and interpret significant amounts of data.

Responsibilities

• Collaborating with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall experience;
• Work closely with the media buying team to help them understand client objectives and goals to create the best media buying strategy for each new client;
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign set up and achieve optimization;
• Work closely with the media buying and sales teams to drive revenue and enhance the performance of client campaigns;
• Informing partners on new platform features, DSP partners, services, and relevant practices;
• Educate and grow the programmatic buying knowledge of your clients.

We offer

•  Full-Time;
•  Salary based on experience.

Benefits

• Advancement Opportunities;
• Flexible hours and paid vacations;
• Phone, commute and additional benefits;
• Equity program;
• An interesting job in one of the leading AdTech companies.