Junior IT Help Desk (Tel Aviv)

About the role:

• Gett is looking for a Junior Help Desk engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.
• The ideal candidate will be self-motivated, enthusiastic, and work well as part of the local IT team.
• If you have a strong technical orientation or have any experience as an IT Helpdesk this is a great opportunity for you! If you enjoy working for an IT-centric company with the newest technology, surrounded by great people and a cool environment then Gett is for you.

Responsibilities:

• Support IT-related incidents \ requests of users and support existing systems and services.
• Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware \ software.
• Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
• Diagnose and resolve technical hardware \ software issues in a mixed Windows \ Mac environment.
• Identify and escalate situations that require urgent attention.
• Follow up with customers, provide feedback and see problems through to resolution.

Requirements:

• 2 years of hands-on experience in supporting 200+ users' environments.
• Experience with Microsoft Azure AD Domain environment (Permissions, Servers and Roles).
• Experience in a Windows operating system environment- must.
• Experience in a Mac operating system environment- advantage.
• Experience with Microsoft Office 365 \ Google Apps.
• Customer service-oriented, Strong communication skills and the ability to thrive under pressure.
• Excellent analytical and problem-solving skills with attention to detail.
• Advanced troubleshooting and multi-tasking skills.
• Knowledge of networking systems (firewalls, switches, wifi) – advantage.
• Relevant certifications - advantage.
• High level of English in both reading and writing - must.
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