Manager, SME Product Management, LAC (Colombia, Mexico, Ecuador)

Overview

• In virtually every country in LAC, Micro, Small, and Medium Businesses (MSMEs) are the lifeblood of economic vitality.  They represent ~90% of the workforce and ~55% of GDP.  The Covid-19 pandemic only emphasized the importance of MSMEs to economic recovery and growth. 
• Mastercard is dedicated to enabling businesses to grow and thrive, stronger than before. Our rallying cry is “Empowering Every Business, Everywhere”.  This segment is central to Mastercard’s growth strategy - not only because of their regional and global impact, but also because of the large role MSMEs play in the payment’s ecosystem as both payers and acceptors of electronic payments.   
• The LAC Commercial Products & Engineering team is looking for a Manager, Micro & Small Business Product Management to help drive our growth in the segment through solution innovation, value proposition enhancements (core & via partnerships), distribution of Mastercard products and solutions via alternative distribution channels, and P&L optimization. The ideal candidate is passionate about the Micro and Small Business segment, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role

In this product management position the selected candidate will:

• Execute against our strategy to capture incremental segment share and help secure market, divisional and regional leadership
• Lead Mastercard assets in support of small businesses, such as learning platforms and entrepreneurship programs
• Manage segment products and solutions on a daily basis, tracking performance, building roadmap and improving products capabilities
• Work on analytics investigations, business KPIs monitoring, financial analysis, business cases development and corporate reports updates
• Analyze market trends, competition, and MSME lifecycle journeys to inform product and go-to-market strategies, driving product differentiation and innovation
• Manage the relationship with suppliers and external partners
• Identify partnership opportunities to drive value proposition improvements and new distribution channels
• Collaborate with cross functional stakeholders (e.g. O&T, Finance, Legal, Marketing, Market Development, C&I, D&S/Advisors, etc.) to deliver on role and business objectives (eg. portfolio growth, financial analysis/P&L driver optimization, marketing & sales materials, product enhancements, pipeline management etc.) 
• Support Sales colleagues in customer-facing negotiations to help advance MSME objectives
• Work with other regional, divisional and country teams to ensure sales readiness and training by developing necessary sales enablement tools for MSME

All About You

The ideal candidate for this position should:

• Be passionate about ‘empowering every business everywhere’ and the idea of democratizing access to powerful tools that help MSMEs thrive 
• Have proven experience in engaging internal and external commercial and technical stakeholders to drive both solution development and adoption
• Have intermediate experience in financial services and/or payments with an understanding of competitive offerings, industry trends and profitability drivers
• Have intermediate knowledge on analytics applications, such as Excel or Power BI
• MSME banking or MSME payment experience, international market knowledge/experience a plus
• Have a keen understanding of competitive offerings, industry trends and go-to-market considerations; ability to translate that understanding into meaningful action and enhancements 
• Have demonstrated ability to work across divisional and regional boundaries; strong relationship management, influencing, presentation/verbal and communication skills
• Be self-motivated, a self-starter and a quick learner with ability to work independently and manage different priorities; thrives in a fast-paced environment; readiness to take-on stretch goals
• Undergraduate degree required
• Fluency in Spanish/Portuguese and English is required.
• Corporate Security Responsibility
• Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.