Junior Client Success Associate (Belgrade, Serbia)

About us:

• Yandex Delivery is an international, tech-driven, last-mile delivery company operating in 20+ countries across the globe. In 2022 alone, we launched on-demand, same-day, and next-day delivery services in more than ten countries.
• We’re designing a world where sending a parcel is as easy as sending a message. Driven by this mission, we build our business around cutting-edge tech and a customer experience that comes above anything else.
• We’re always looking for the best candidates, so we would love to hear from you even if you don’t meet 100% of the requirements but think you would still be a good fit!

Responsibilities:

• Act as the first POC in case of any operational escalations or challenges
• Help clients understand invoices and cash-on-delivery specifications
• Actively help your clients in day-to-day communications
• Develop the skills needed to be the main contact for Yandex clients in LAAS, building a win-win relationship through consistent and proactive communication while also identifying their needs and working as a team to get the best out of the partnership
• Develop the skills needed to lead contract renegotiations and establish a strong working partnership grounded on sustainable economics for both parties
• Deliver day-to-day campaign execution, optimization, and analysis across multiple partners
• Be responsible for the business performance of our partners, analyzing their main KPIs and ensuring growth MoM
• Develop the skills needed to execute plans, making your partners grow through promo negotiations, marketing activations, and more
• Get feedback from our partners and translate it into product, marketing, and operational improvements
• Improve the operational efficiency of our partners by making sure we always deliver the best service
• Actively collaborate with your colleagues from the operations team to ensure the best possible client experience
• Fully utilize Yandex’s internal CRM and help your team log tasks and contacts from new or existing clients

Qualifications:

• Growth mindset coupled with good collaboration and communication skills
• Ability to work in a high-growth and high-performance startup
• Computer literacy with strong knowledge of Google Docs and MS Office (Excel)
• Excellent fluency in Serbian and English
• Strong commercial and interpersonal skills
• Highly organized and detail-oriented project management skills
• Data-driven, analytical approach with a knack for problem-solving
• Empathetic, inclusive, and inquisitive attitude
• Preferred qualifications:
  • Bachelor’s degree in business administration, marketing, industrial engineering, or public relations
  • Experience in FMCG, food hospitality, or the on-demand delivery industry