UX Content Designer (London)

The Role

The team is looking for a UX Content Designer to help define core user experiences, such as signing in, subscribing, and navigating our offerings. You’ll join at an ideal time to make a big impact, serving as the content leader for a large new initiative focused on improving subscription and membership funnels during a time when the business is investing heavily in consumer revenue.

Responsibilities

• Apply your mastery of language to design intuitive, enjoyable product experiences that help users accomplish their goals
• Partner closely with product designers throughout the entire design process, helping define user flows from day one
• Write UX copy, including navigation, empty and error states, onboarding, and many more components of the end-to-end experience
• Drive the vision for our product content across domains, establishing a unified voice across products and platforms
• Use empathy, logic, insights, and data to inform content choices and advocate for user needs
• Own style guides and promoting consistency and best practices with onsite, remote, and third-party collaborators
• Manage projects from needs assessment to implementation, translating complex concepts into clear direction
• Collaborate on projects with a wide breadth of stakeholders, including Research, Product, Marketing, Legal, Support, Engineering, and Editorial, and communicate product updates accordingly
• Contribute to our design system, implementing writing into the system itself and applying UX content design techniques to improve its usability
• Evangelise the value of UX content design, UX research, and product design to cross-functional partners throughout the product development process
• Serve as an active participant on the Design team, setting the tone, shaping our organisational culture, and mentoring more junior colleagues, with future opportunities to manage.

Requirements

• Relevant experience in user-focused writing across web and mobile environments, with an understanding of the nuances of each medium as well as a wide variety of content design techniques
• A portfolio of UX-focused writing samples and style guidelines that demonstrate your gift for simplifying and improving digital products
• Exceptional written and verbal communication in the English language, demonstrating a mastery of syntax, grammar, and spelling sans typos
• Aptitude for leading and collaborating with engineering, design, product management, marketing, and support teams, with experience managing senior stakeholders and their expectations across departments 
• Demonstrated empathy for your audience, valuing a continuous and consistent experience across the complete user journey
• Data-driven mindset, where measuring effectiveness is part of your process and analytics are used to validate and improve your approach
• Proven skills as a self-starter who can manage projects in a fast-paced environment and remain focused amidst changing requirements
• Experience with (or a desire to learn how) to work within a globally distributed team
• Ability to write from a range of voices, creating meaningful messaging for high-visibility interfaces and widely recognized brands
• A love of media and an interest in driving the future of storytelling to frame our larger context, including the nature of a subscription and advertising-driven business
• Ability to articulate and defend decisions and point of view to high-level stakeholders and partners
• Involvement in the design community at large as we increase the visibility of Condé Nast’s growing capabilities across digital strategy and experiences.

We offer

• Condé Nast Learning Hub where you’ll find you’ll find all Condé Nast-developed learning courses and trainings, and over 16,000+ courses in seven local languages 
• 25 days holiday and extra days of annual leave for if you get married, move house or want to volunteer 
• Hybrid working and core hours 
• Competitive pension scheme 
• Bupa Private Healthcare 
• Season ticket loans 
• Cycle to work 
• Employee Assistance programme 
• Bring your dog to work 
• A wide variety of wellness benefits including gym discounts 
• Discounts and Magazine Subscriptions
• Employee Resource Groups to provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce  
• Where will you be:
• We encourage hybrid working but when you are in the office, this role will be primarily based in the wonderful Adelphi building with breathtaking views over the Thames and next to the hustle and bustle of The Strand. This is our London HQ and where members of our global teams sit enabling all of our award-winning content to be created