Localization Senior Project Manager (LatAm)

About us:

Akorbi — бизнес, возглавляемый женщинами и принадлежащий представителям меньшинств, который специализируется на предоставлении корпоративных решений, позволяющих компаниям добиваться успеха в глобальной экономике. Мы помогаем организациям общаться с сотрудниками, поставщиками и клиентами на более чем 170 языках 24 часа в сутки, 7 дней в неделю, любым способом и из любого места. Наши настраиваемые корпоративные решения включают устный и письменный перевод, многоязычный и технический персонал. 

About the job:

• The ideal candidate is fluent in English and one additional language, possesses strong interpersonal and communication skills, Experience managing individuals and teams, is a strong team player, and has a minimum of 5 years of experience in localization of multimedia content, marketing, and technical documents. Software localization and Machine Translation are a plus

Responsibilities:

• Takes care of project E2E cycle (including pre- and post-processing stages, file preparation, coordination with Engineering, DTP and Multimedia tasks in compliance with quality steps and processes) with autonomy
• Manages accounts assigned.
• Manages overall account risk assessment.
• Develops effective project delivery solutions/proposals and adjust workflows as needed.
• Regularly monitors team's morale and satisfaction, provides a good working environment with equal treatment Team Management.
• Provides day-to-day leadership of Project Coordinators and Project Managers as assigned based upon project requirements and resource availability.
• Follows the EOS Methodology, schedules weekly L10 meetings, One on Ones, and performance review meetings. Discusses Rocks and Issues accordingly.
• Supports team members in project-related activities/planning.
• Ensures quality and timeliness of project team's deliveries, responsiveness, and professional treatment of both external and internal clients.
• Maximizes utilization of team members. Prepares alternative work for periods without billable projects by planning for cross-training, career development activities, or resource sharing.
• Coordinates project work with Engineering/Solutions, Vendor Management and Creative Services teams.
• Metrics:
• Meets personal, client and team established KPIs.
• 25% to 50% of time managing projects, in average, unless business needs dictate differently, as agreed with manager.
• 50% to 75% of time managing teams and business, in average, unless business needs dictate differently, as agreed with manager.
• Training:
• Creates training plan for new team members.
• Collaborates on training new team members on specific topics.
• Is responsible for assessing team members skills and determining trainings needed to ensure all team members can competently execute their role on the projects.
• Communication:
• Communicates issues, risks and mitigation plan to Client soon as these are identified.
• Provides and monitors overall customer service to ensure long-term customer relationships and optimum quality of client projects.
• Prepares reports and provides feedback to supervisor regarding progress/forecast of work, status of KPIs, escalation of issues, management support and resources needed.
• Leads project meetings and conference calls (Including project kick-off meetings, weekly client meetings, ad-hoc meetings), Ensuring meetings are recorded and minutes distributed, manages the delivery of agreed upon action items.
• Collaborates with QBRs and post-mortems.
• Finances:
• Project Invoicing.
• Account Budgeting (Localization costs) and Forecast.
• Others:
• Monitors vendor service level agreements.
• Supports development and training of customers’ subject matter experts and reviewers.

Requirements:

• Education: Bachelor’s degree (B.A.) from a college or university in a related field or equivalent work experience.
• Language Level: English C1/C2 (Advanced Fluency).
• Localization Industry experience: +3 years.
• Team Management experience (direct reports): Managing a team of +5 people.
• Client Management experience: Experience on at least 5 different clients.
• Finances: o QBR and postmortem leading o Quoting, Invoicing and Budgeting.
• Tools:
• Experience on at least 3 CAT tools.
• Microsoft Office Suite (Outlook and Advanced Excel).
• Knowledge of desktop publishing (DTP) tools, applications used in web & software localization, company proprietary applications, an understanding of the related file format.
• To directly respond to a job through Linkedin, you need a VPN.