Customer Success Manager (Remote, LatAm)

About us

• Topsort — это API на основе аукциона, который ускоряет рост вашей торговой площадки от мультибрендовых ритейлеров и торговых площадок, чтобы повысить релевантность, маржу и удовлетворенность пользователей.

About the job

• We are currently seeking a passionate, results-driven Customer Success Manager (CSM) to join our team and support our expanding customer base in the Brazilian region.

Responsibilities

• Building and maintaining strong relationships with a portfolio of clients in the Brazilian market, ensuring their satisfaction and success with our software solutions.
• Proactively engaging with customers, identifying their needs, and providing tailored recommendations to help them achieve their business objectives.
• Collaborating with cross-functional teams, including Sales, Marketing, and Product Development, to address customer inquiries, resolve issues, and identify opportunities for product improvement.
• Monitoring customer health metrics and taking appropriate action to minimize churn, maximize retention, and increase customer lifetime value.
• Developing a deep understanding of the Brazilian business environment, staying up-to-date with industry trends, and sharing insights with internal teams to help inform product development and marketing strategies.

Qualifications

• A bachelor's degree in Business, Marketing, Communications, or a related field.
• 4+ years of experience in customer success, account management, or a similar role, preferably in a B2B SaaS environment.
• Fluent in Portuguese and English, both written and spoken.
• Strong interpersonal, communication, and presentation skills, with the ability to build rapport and establish trust with clients.
• Excellent problem-solving and analytical skills, with a demonstrated ability to understand customer needs and translate them into actionable recommendations.
• A self-starter with the ability to work independently and thrive in a fast-paced, dynamic environment.
• A passion for customer success and a strong commitment to helping clients achieve their goals.
• Bonus Points:
• Previous experience in a fast-paced tech scale-up.
• Knowledge of app development and API designs.

Benefits

• Stock Options.
• Flexible PTO + sick time.
• Medical, dental and vision insurance.
• Wework membership reimbursement & learning benefits.
• Networking events & industry-related events.
• Meditation Apps and Anniversary Celebrations.
• Be surrounded by awesome and intelligent peers - our team inspires each other! We’re constantly adding more and hearing from our team on what to improve here.