Design Researcher (LatAm, Remote)

About us

• Bitso is Latin America’s leading Financial Services company powered by crypto. With millions of clients, we are leading the financial revolution with borderless, secure, transparent, and accessible financial products. 

Requirements

• Failure to meet any of the following required qualifications could result in an automatic rejection.
• Proven English fluency.Portuguese and Spanish is a plus.
• +3 years of hands-on research experience with demonstrated skill in collecting and analyzing qualitative data to improve customer experiences.
• Experience managing research projects.
• Exceptional conversational and observational skills to connect and interact with our users and internal stakeholders.
• Experience choosing and applying qualitative research methods best suited to answer different research questions throughout the product design process.
• An exceptional portfolio of research case studies that showcases the research journey, results, and personal learnings.
• The skills to explain your work, process, and decisions to cross-functional stakeholders and ask for feedback to help you deliver your best work.
• Prior experience with agile methodologies.
• Some experience using quantitative data to provide informed user insights.
• Great self-management skills.
• Has experience working on finance products.
• You are comfortable working in a fast-paced environment, juggling multiple projects and collaborating with cross-functional teams.

Responsibilities

• Administer qualitative research projects from beginning to end with activities such as defining a sample, recruiting participants, designing an interview guide.
• Work with the product teams and stakeholders to collect insights and translate customer and business problems into research projects that help gain a deeper understanding of our customer’s perspective.
• Understand and choose methodologies to answer relevant research questions for each stage of the product development process.
• Collect and analyze data gathered from primary and secondary research such as user interviews, remote field studies, usability tests, surveys, benchmark studies and online experiments (A/B/n tests).
• Document and deliver timely and actionable insights that inform our product development process for both design decisions and product opportunities.
• Collaborate with product and content designers to ideate design solutions and define criteria that would ensure intuitive, accessible and delightful user experiences.

We offer

• Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture.
• Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact.
• Choose Bold Honesty: we seek the truth, especially when it’s uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
• Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.
• To directly respond to a job through Linkedin, you need a VPN.