Customer Success Mgmt Analyst (Costa Rica)

Responsibilities

• The Work: Customer Success Representative
• Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities 
• Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation 
• Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed 
• Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization  
• Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts  
• Work with end users and operational decision makers

Qualifications

• Basic Qualifications: 
• Minimum of 1–3 years’ experience in sales or account management
• Language(s) Required: English - minimum level C1 required.
• Preferred Qualifications:
• Bachelor’s degree 
• Utilisation of interpersonal skills to communicate and foster positive business relationships
• Deep understanding of customers’ concerns and the ability to troubleshoot as needed
• Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations