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Bookaway

Customer Support Representative (Buenos Aires, Remote)

В архиве c 5 июля 2023
Гибрид Удаленно
от 2 000 $

About us:

  • Today’s travelers want to explore the world with confidence. Rely on Bookaway for reviews, accurate information, and 24/7 support, provided by travelers who are just like you
  • Bookaway is about more than getting from one place to another, it’s about the journey. Enjoy the ride

Responsibilities:

  • Replying to incoming online inquiries (live chat and email)
  • Assisting with placement of bookings, cancellations, and changes, and resolving service issues on the fly by coordinating between various stakeholders.
  • Interacting with suppliers around the world to accommodate our customers' needs and to achieve high customer satisfaction.
  • Defining and executing service protocols and workflows for various scenarios.
  • Contributing to the company's internal knowledge base and external info portal (FAQs, product info, etc.)
  • Offering and initiating various product and process improvements to increase productivity and customer satisfaction.

Requirements

  • Availability for 5 shifts per week (including 1-weekend shift)
  • Strong analytical, and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Flexible working hours
  • Experience with various computer software - a must (Gmail, Google Docs etc.)
  • Experience with online support software - an advantage
  • Experience with online customer support - an advantage
  • Self-driven and motivated as well as the ability to work independently
  • Fast learner
  • Strong Proficiency in English. Knowledge of other languages is an advantage
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