Customer Support Representative (Buenos Aires, Remote)

About us:

• Today’s travelers want to explore the world with confidence. Rely on Bookaway for reviews, accurate information, and 24/7 support, provided by travelers who are just like you
• Bookaway is about more than getting from one place to another, it’s about the journey. Enjoy the ride

Responsibilities:

• Replying to incoming online inquiries (live chat and email)
• Assisting with placement of bookings, cancellations, and changes, and resolving service issues on the fly by coordinating between various stakeholders.
• Interacting with suppliers around the world to accommodate our customers' needs and to achieve high customer satisfaction.
• Defining and executing service protocols and workflows for various scenarios.
• Contributing to the company's internal knowledge base and external info portal (FAQs, product info, etc.)
• Offering and initiating various product and process improvements to increase productivity and customer satisfaction.

Requirements

• Availability for 5 shifts per week (including 1-weekend shift)
• Strong analytical, and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Flexible working hours
• Experience with various computer software - a must (Gmail, Google Docs etc.)
• Experience with online support software - an advantage
• Experience with online customer support - an advantage
• Self-driven and motivated as well as the ability to work independently
• Fast learner
• Strong Proficiency in English. Knowledge of other languages is an advantage