Head of Multi-channel Distribution (Dubai)

Description:

• We have opened our first office in the UAE to offer our investors an alternative investment journey enabling access to market products and services including advisory and discretionary asset management via voice and electronic execution.

Responsibilities:

• Ensuring the fulfillment of financial performance indicators of the business, sales and customer acquisition plans, achievements and other KPIs.
• Management of client’s segmentation and implementation of customized approach to service and interaction with individual customer segments.
• Management of the communication policy, standards and norms of communication with clients;
• Building the best customer experience and a customer loyalty system;
• Search and implementation of best practices in terms of sales and customer service;
• Defining and implementing digital development strategy; planning for the development and launch of the products, achieving goals, results, dates, metrics and key functionality.

Qualifications:

• Over 10 years of relevant experience;
• Team management experience (sales, marketing, analytics, researches, development, product factories);
• Experience in developing sales of digital products and services;
• Understanding how the stock market and other financial markets work;
• Possession of tools for working with current users of the product;
• Good knowledge of product analytics;
• Understanding the unit-economy of digital products;
• Knowledge of modern methodologies.

Сonditions:

• Location - Dubai, DIFC.