Customer Success Specialist (Armenia)

Responsibilities

• Act as a trusted HR assistant for the product customers to guide and consult them on product features;
• Drive customer journey and bring additional value throughout the lifetime of the product subscription;
• Manage all the steps of the customer onboarding process, from company setup and configurations to defining and reflecting their HR processes and workflows in the product;
• Conduct requirement analysis, facilitate customers’ understanding of our product, train the end-users and drive continuous support after the adoption;
• Coordinate with the technical support team for technically complex questions;
• Perform periodical customer interviews to understand their pain points, and monitor customer usage, health and satisfaction metrics;
• Maintain relations with the customers to retain and support growth;
• Provide insights and updates to the customers about product releases, features through webinars, help articles, videos, etc.

Requirements

• Higher education degree preferably in humanitarian or social sciences;
• Prior experience in customer success or relevant role in SaaS products is a big plus;
• Passionate about product success and customer retention;
• Excellent communication, collaboration skills and caring attitude;
• Data-driven and analytical mindset;
• Well-versed in technology and software products sales and support aspects;
• Working experience with Hubspot, Salesforce, Gainsight, Zendesk or other CRM and Customer Success tools is a plus;
• Excellent English communication skills both written and spoken.

We offer

• Engaging work environment;
• International business trips;
• Competitive compensation;
• Opportunities for professional growth;
• Team of top-tier professionals;
• Rest & relaxation areas;
• Comprehensive health plan;
• Company retreats & team building activities;
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