Senior Product Manager (Financials & Accounting Products, in Armenia)

About us

• ServiceTitan — ведущая и наиболее быстрорастущая в мире программная технологическая платформа для торговли, глобальная индустрия с оборотом в триллион долларов. Мы помогаем предпринимателям малого бизнеса управлять и развивать свой бизнес, оптимизировать операции, улучшать обслуживание клиентов и увеличивать продажи. 

About the job

• As a Senior Product Manager on the financial products team, you will be a member of a highly talented and fast-paced team that is responsible for adding new mission critical accounting features to the core product.
• You will own all aspects of the product feature including go-to-market strategy, roadmap prioritization, full product development lifecycle, and ultimately be responsible for the continuing success of the product feature.
• Our accounting features are used rigorously and you will have the opportunity to make a large impact for our users and internal teams.
• Our approach is both customer-focused and data-driven.
• So you will need to dig in to deeply understand our customers and their needs, define and analyze experiments, and guide the team to move fast and ship solutions.

Responsibilities

• Discovery and Ideation: Perform discovery and ideation with internal and external stakeholders to understand the business drivers and goals to develop new functionality or enhance existing.
• Product Strategy: Understand and prioritize user needs from customer analytics, user research, and competitive analysis. Develop a roadmap that excites our customers and achieves company goals.
• Product Ownership: Evangelize the product to our internal teams (support, implementation and success) and customers. Define the success criteria and iterate until you exceed it.
• Delivery and Execution: Collaborate with cross-functional teams to implement and deliver product features on time while adapting to unforeseen events. Define, plan, and communicate key milestones to partners and stakeholders.
• Launch: Develop go-to-market strategy with product marketing and external partners. Measure the success of the product and continuously gather feedback from users.
• Measure Success: Define the key objectives and ensure KPIs are tracked for measuring success.
• Collaborate with the QA team to prioritize product defects/bugs and provide guidance tothe development team on expected behavior.

Requirements

• 3+ years of experience in a product management role with a focus on B2B.
• 4-year degree from a top university, MBA or related graduate degree strongly preferred.
• Strong customer empathy and experience shaping product direction and execution based on customer needs.
• Accounting domain experience with strong understanding of accounting principles and workflows.
• Experience building or implementing modern SaaS applications.
• Passion for working in fast paced environments and delivering delightful customer experiences.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Strong oral and written communication skills with the ability to understand and communicate highly technical subjects to a wide range of audiences.
• Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate and validate hypotheses based on data.

We Offer:

• When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.
• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more.