Junior Support Engineer (Armenia)

About the company:

• Weigandt Consulting is fully dedicated to Retail and helps deliver value for big European companies to increase revenues and profit. We have successfully delivered projects for grocery, fashion and department store retailers. Established in 2003, Weigandt Consulting is an owner-managed company. We are represented in Germany, the UK, Russia and Armenia.
• The international team of Weigandt Consulting invites support engineers to a new Thailand project on migration and support of Oracle solutions. We are looking for talented, motivated professionals who are ready to learn quickly and provide high-quality functional and technical assistance to our clients.
• You will be required to study the operation of a complex system in a short time, understand its features, and learn how to apply the system's capabilities in practice.

Key responsibilities:

• Incidents, tasks, and problem resolution;
• Collecting, preparing, and cleansing of data for incidents following the instructions;
• Documentation of already realized solutions (e.g.: training materials, user guides);
• An analytical mindset and the ability to use your academic knowledge to tackle specific business problems;
• Capability to see beyond a single issue, understand its possible broader implications, developing an understanding of system interactions;
• Confident English level (B2).

Required working knowledge of:

• Ticketing tools/systems;
• Understanding functional and technical system documentation (user manuals, system high and low-level architecture, user interfaces, and database tables description);
• SQL, PL/SQL enough to prepare a typical report or work-around for incident resolution.

Nice to have:

• Ability to read code and understand the logic of program components written on Java, Pro*C, Linux shell (KSH, Bash, etc.), PL/SQL, Python

Great benefits:

• Salary to be discussed on the results of the interview;
• Official contract in accordance with country legislation;
• Working format: semi-remote. We have a cozy office in Armenia (2-3 days per week);
• Benefits program: compensation of Professional, Workplace, Health, Children, Sports, Services, and Culture expenses by your choice;
• Working with an international team on exciting and challenging projects;
• Great opportunity to realize your professional potential and fulfill your career ambitions.