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Salmon

Sales Quality Analyst (in Philippines)

В архиве c 17 июня 2023
до 2 000 $

About us

  • Salmon – строят credit-led финтех на Филиппинах. Ко-фаундер – Георгий Чесаков, первый сотрудник и ex глава совета директоров Тинькофф.

Responsibilities

  • Assist training and sales operations by tracking, documenting, and reporting quality levels on sales acquisition, client onboarding, document processing, and customer management.
  • Checks and audits the agent’s process and applications to ensure compliance with company standards.
  • Interpret qualitative data, build upon, and comply with company quality assurance standards.
  • Maintain errors and non-conformance process through records and tracking systems, including root-cause analysis, and suggesting corrective actions.
  • Make recommendations for improvement our processes.
  • Collaborate with our managers and Data analyst to identify and fix the root cause for the issues.

Qualifications

  • At least two years of experience in Quality Assurance position in a sales environment preferably in a fintech company but not required.
  • Keen to detail.
  • With MS Excel skills, including database management.
  • Excellent analytical and problem-solving skills
  • Able to work well in a matrixed environment.
  • Collaborative and able to influence people.
  • Bachelor’s degree (or equivalent) in relevant field.
  • To directly respond to a job through Linkedin, you need a VPN.
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