Junior Customer Success Manager (Remote, UK Based)

About us

• Meander is a global mentorship platform which helps people find and grow in careers that they are passionate about. We are an early stage startup with an ambitious vision to streamline career development and support people in their career decision making process
• Last year we raised a pre-seed round of $2.5M led by leading early-stage European VC firms Cherry Ventures and Mosaic Ventures, with further investment from a supergroup of angel investors including Bradley Horowitz (Google), Deb Liu (Ancestry), Ujjwal Singh (Meta), Paul Forster (Indeed), Phil Chambers (Peakon), and many more

About the job

• We are currently seeking a highly motivated Junior Customer Success Manager to join our team
• In this role, you will play a pivotal role in ensuring that our mentors have a remarkable experience on our platform, and you will be a key partner in their mentoring journey
• While prior work experience is not a requirement, exceptional communication skills are crucial for success in this role
• You will need to be a good listener, able to understand and address mentors' concerns with empathy and understanding
• Strong interpersonal skills are equally important in this role, as you will be building relationships with mentors from diverse backgrounds and cultures

Responsibilities

• Help mentors to successfully onboard on the platform and fill out their profile
• Help mentors to identify areas of growth and work with our Community and Learning Leads to create supporting materials

Requirements

• Strong interpersonal skills, high EQ
• Excellent communication skills, proficiency in English
• Passionate about career development topics (ideally experience in mentorship, psychology, coaching)
• Data-driven, analytical approach
• High agency, entrepreneurial mindset. You thrive in a “zero to one” environment
• Creativity & out of the box thinking

How we work

• Remote (UK-based)
• Full time or part time options available but at least 20 hours per week
• Initial contract is for 4 months (May-August), with an option to discuss further engagement options at the end of the contract

Hiring process

• Please send an email with
• A short introduction: who you are, where you are based, why you are interested in this position and in working with us
• Your CV (if you are a student and don’t have one, that’s alright; simply share a list of your previous engagements or notable achievements)
• We’ll be in touch shortly after receiving your email