Moderator (Egypt, with Arabic and English)

About us:

• We are EssenceMediacom. GroupM’s newest and largest agency, committed to delivering marketing breakthroughs for brands.

Description:

• You will need to moderate and grow established social-media communities as well as create and nurture new communities.
• You will create and moderate content campaigns and help define content and distribution strategies for our clients across all types of content campaigns, including social, event, sponsorship activation, advertiser-funded programming etc.
• You will be highly organized, have a proactive work ethic, be a natural communicator and have a strong aesthetic sensibility.

Responsibilities:

• Managing clients’ social media channels, creating engaging content and interesting ways to get people talking about new products and campaigns.
• Social media community management and moderation.
• Scanning competitors’ pages and social media communities for brand mentions, reporting them and resolving negative situations.
• Support on content calendar creation, developing topical content relevant for all managed communities and for continuous reporting/insight.
• Following Brand tone of voice and moderation guidelines.
• Posting of all content for client social media communities across a variety of platforms and brands.
• Undertaking research into competitor communities, analyzing content and developing a unique approach to address common topics.
• Coordinating with different account teams within MediaCom in a proactive and enthusiastic manner.
• Being responsible for daily contact and counselling with client.
• Coordinating projects and being the point of contact between the client and third-party agencies (production agencies, media owners etc.).

Requirements:

• Minimum 6 months experience of community/content moderation.
• Strong verbal and written communication skills in Arabic and English (Saudi dialect is a plus).
• Friendly, enthusiastic, and hardworking.
• Ability to prioritize and manage multiple projects.
• Passionate about consumer trends and insights.
• A natural interest in social media.
• Good knowledge and understanding of content amplification.
• Business savvy and able to work in a fast-paced client facing environment.
• Good level of understanding of Microsoft Excel, PowerPoint, and Word.
• Excellent presentation skills.
• Flexible and proactive with the ability to react quickly when the need arises.
• To directly respond to a job through Linkedin, you need a VPN