Customer Experience Intern (Costa Rica)

About the job

• The Customer Experience department in DiDi is a key to deliver a great journey to all customers. Our team is dynamic, multicultural, diverse and full of passionate people located all over the world whose mission is to take care of people to build trust through incredible experiences and efficient technology.
• The CX operations Analyst will work in the Customer Experience team, allocated in the CX operations department.
• In this role you will assist the team with analysis and reports by providing insightful Data in order to support the team's initiatives, will be responsible for setup and create Customer Services flows in order to generate the best Customer Experience. As well, this role works together with other stakeholders in order to act in the implementation of projects related to the improvement of processes and KPIs.

Responsibilities

• Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service.
• Rotates through our divisions of responsibility and provides ideas to grow and improve the business.
• Accepts designated, business-focus projects to research, propose ideas and solutions, and present final projects during the internship.
• Engages with customers or clients and provides service and/or sales.
• Provide suggestions to management for improving customer service and internal processes.
• Learns and becomes proficient on internal software systems.
• Assists in creating performance reports.
• Data analytics.
• Problem Solver.
• Excellent executer.
• Verbal communication.
• Organization.
• Scheduling.
• Professionalism.
• Customer obsessed.
• Confidentiality.
• Creative.
• Proactive.
• Detail focus.

We offer

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
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