Responsibilities:

• You would assist video game players in troubleshooting their account issues via ticketing, phone and/or live chat.
• You would interact with our clients’ customers for all the inquiries they could have about the game.
• You would assist the developers by forwarding them important information from all the issues you handle with customers.
• Moderating any prohibited and/or inappropriate content found therein.

Requirements

• Bilingual in Russian and English (spoken and written)
• Ability to juggle multiple tasks while managing your time efficiently.
• Comfortable with digital technologies (computers, video game consoles, touchscreens).
• An interest in the video game industry.
• Experience in a relevant or related field (an asset).
• Experience in a similar position (an asset).
• Note that this position requires full-time availability. Morning, day or evening shift to fill. At least one weekend shift is mandatory.
• The chosen candidate must either be a Canadian citizen, a permanent resident or a Temporary Foreign Worker with an Open Work permit or in the process of requesting a Working Holiday Visa.

Benefits

• Full-time schedule, plus employee benefits, including health and dental care, when eligible.
• $15.70 - $18.70 per hour (depending on shift).
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assistance Program.
• Relocation Assistance available in certain cases.
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