Junior Tech Support Engineer (Remote, in Mexico)

About The Role

• Improvado seeks an Intern/Junior Technical Support Engineer. To help customers with their tickets. Usually, it’s about understanding why data isn’t fresh. Authentification errors and product release supervising. Since you will have direct conversations with customers, you must have good writing and speaking English skills.
• This is a unique opportunity to potentially pivot into roles such as data analytics/engineering, QA, sales engineering, and even backend development in the future.

Responsibilities

• Customer communication via Helpdesk (Jira) or video calls (Google Meet).
• Identify customer problems, research, and escalate them to the right team.
• Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
• Covering regular cases with documentation.
• Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams.
• Being an expert on Improvado products behind our customers.

Requirements

• Basic SQL Skills (SELECTs, JOINs, UNIONs, understanding CTE). You can learn during application.
• Fluent English.
• Good communication & verbal thinking skills.
• Ready to learn a lot and not afraid of constructive feedback.
• Nice to have:
• Working experience as a Technical Support Engineer, Data Analyst, or similar.
• You have worked in a consulting-like organization or digital marketing agency.
• Knowledge of marketing analytics.
• Experience interacting with customers across different organization levels.
• Basic knowledge of ETL/ELT concepts.
• Experience with BI tools like Tableau, Google Data Studio, or PowerBI.
• Linux console understanding.
• Experienced with Postman.
• Familiarity with ELK stack.

We offer

• Remote OK (with flexible working hours).
• Opportunity to skip standard internships and start working long-term immediately.
• 27 calendar days of vacation.
• Holidays according to the US calendar and additional days off.
• Ideal time & stage to benefit from companies growth - just got Series A.
• Opportunity to receive a sponsorship for courses to keep learning new technologies.
• Application process:
• Application submit.
• A quiz about tech skills ( ~ 30 minutes) (you can learn during solving quiz, it’s ok to google).
• Postman homework ( ~ 2 hours).
• Short interview with a recruiter ( ~ 30 minutes).
• Interview with a team lead ( ~ 1 hour ).