Technical Content Writer (in Turkey)

Responsibilities:

• Work with Product Managers, QA Engineers, and the Localization team to research, write, and publish new Support articles
• Use a variety of tools to improve and update current Support articles
• Collaborate with team leads to create internal Support material, including editing Support processes, writing auto-responses, and developing training materials
• Show initiative and find ways to improve current processes

Requirements:

• A portfolio of published work (long-form articles written for the web)
• Native-level English
• 2+ years of writing experience
• Ability to understand complex technical concepts and explain them clearly
• Excellent verbal and written communication skills
• Ability to prioritize and self-manage multiple projects
• Eye for detail and excellent organizational skills
• Technologically savvy
• Team player and a people person
• To succeed in this job, you must be inquisitive, a go-getter, and love to help people.
• Only applicants with a writing portfolio will be considered
• Advantages:
• A Viber user
• Ability to speak and read Russian
• Working knowledge of Google Analytics
• Experience with Zendesk Help Center software
• To directly respond to a job through Linkedin, you need a VPN