Operational Analyst

Responsibilities:

• Generate ideas, research data, and A/B test hypotheses to improve the business
• Analyze delivery and support operations for insights, including behavior patterns, cohort analytics, and courier segmentation
• Develop operational tools and courier policies (incentive plans, subsidy policies, activity programs, and so on) to decrease operational costs and drive overall profitability
• Track operational and courier metrics and analyze changes
• Manage initiative implementation to significantly impact business revenue/profitability in the long term
• Create actionable dashboards and data-driven decision-making tools to support business stakeholders

Qualifications:

• University degree in exact sciences/economics
• 1-3 years of analytical experience
• Strong analytical skills and business acumen
• Strong knowledge of SQL and Python
• Project management skills/experience
• Advanced communication skills
• Upper-intermediate English fluency
• Preferred qualifications:
• Advanced MS Excel proficiency
• Familiarity with machine learning techniques
• Advanced proficiency with Tableau, Power BI, or a similar data-visualization tool