Community Manager (in Germany)

Description:

• At Personio we are on the amazing journey of becoming the leading People Operating System in Europe.
• Join our international Customer Education team and take an active role in shaping our culture and the future of thousands of People teams and organizations across Europe.
• As the Lead for our Community Management team, you’ll be responsible for driving the strategy and operations of our online communities. 

Responsibilities: 

• Recruiting, hiring, and ongoing development of all Community Managers
• Analyzing the individual and team performance as well as company impact KPIs - identifying individual performance, creating a positive and effective feedback culture, optimization potentials, and trends
• Optimizing the operational performance and success of the team with a strong focus on customer experience, loyalty and company success
• Driving strategy to optimize our community satisfaction, effort score, engagement, and peer answer metrics
• Ensuring that the team can effectively moderate and drive content programs, aligned to our broader service and content strategy approaches
• Innovating around community management and creating best practices to uplevel the customer experience
• Supporting escalation and complaint management for critical interactions with customers within the online communities
• Collaborating with our CX, Marketing, Product, and Legal teams to drive leads and campaigns through the community
• Promoting the growth of the community through integration of campaigns, social media, events, and SEO
• Development and administration of clear guidelines and processes for your team’s specialization and cross-departmental collaboration.
• Deepening relationships and partnerships with our community vendors
• Creating an iconic community and self service experience for our customers.

Requirements

• You have at least 3-5 years of experience in community management or content & channel management (B2B communities are a big plus)
• You have 2+ years experience in people management and team building to deliver impact. Experience in SaaS or high-growth technology companies would also be valued.
• You thrive at raising and developing people, developing diverse teams, motivating individuals to get the best of their capacities, and orchestrating team work and projects.
• You have strong community-building skills and community knowledge 
• You have superior analytical skills, with a proven track record showing that you think analytically, understand metrics, interpret community data, and adjust strategy accordingly.
• You’re a strong communicator, able to communicate with and influence senior leadership, as well as framing discussions to gain valuable feedback and experience. You communicate internally and externally in the manner appropriate to the situation,writing and presenting before groups of all sizes.
• Entrepreneurial mindset, focusing on delivering measurable outputs thanks to your self-driven personality and “hands-on” approach
• Business fluency in English. More languages are a plus, especially German.

Why Personio

• Competitive compensation package that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
• Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
• Regular company and team events like Oktoberfest, ski trips, Christmas parties, and more! (COVID permitting)
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
• Choose between green mobility options, including a JobRad® bike or monthly public transportation ticket
• Access multiple fitness studios and sports facilities across Germany for €22 per month with a subsidized Qualitrain membership
• A beautiful, spacious office in the heart of Munich, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces