Key Account Manager (in China)

Description

• Joom Marketplace is a platform for shopping from all over the world. Joom Marketplace helps consumers to make shopping easy and entertaining and provides access to high-quality goods from around the world.
• Now we are looking for a Key Account manager, who will establish long-term relations with existing and new merchants in order to achieve long-time growth and help our sellers get the maximum out of the current trend.

Responsibilities

• Effectively handle and resolve merchant concerns and support issues
• Maintain existing merchants’ loyalty
• Communicate relevant merchant complaints or inquiries to product managers
• Constantly search for ways to increase sales of the Chinese sellers on the platform and increase their business efficiency
• Negotiate a better pricing policy with existing sellers
• Provide onboarding for the new sellers
• Build and manage a Chinese merchants’ pipeline
• Coordinate closely with the Merchant Services team to ensure a smooth merchant transition onto the Joom marketplace
• Gather, prioritize and communicate new partnership requests to the Merchant Services team
• Participate in industry conferences to establish Joom as a leading B2B partner in China

Requirements

• Minimum 1-year experience in a similar position
• Native Chinese
• Fluent English
• Good communication skills
• Analytical mindset
• Proactive approach
• Preferred
• Experience in business development
• Experience in marketing
• Experience in cross-border e-commerce

We are offering

• Flexible working hours, hybrid model and 15 days of paid annual leave
• Joom company stock options package
• Extended health insurance, including dental care coverage
• Personal development: professional events, workshops, English classes, corporate library
• Free breakfasts and lunches in the office
• Annual team retreats: we cherish opportunities to meet in person for company get-togethers