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Zendesk Administrator (in Dubai)

В архиве c 24 декабря 2022
Дубай
от 2 700 $

Responsibilities:

  • Serve as the primary system administrator for the Zendesk environment with 150+ users
  • Handle all basic administrative functions including user account maintenance, workflows and other routine tasks
  • Design Zendesk to handle multi-tiered correspondence
  • Design and implement contact forms, including triggers, conditional fields, etc.
  • Administer configuration, systems integration, and testing
  • Uphold strict and consistent standards of process documentation for distribution to internal support agents and the business
  • Troubleshoot support issues within Zendesk as they arise with detailed mitigation plans
  • Configure Zendesk agent views, reports, and dashboards
  • Support current help center and help design+marketing team to develop it

Qualifications:

  • At least 1 years of direct Zendesk administration experience
  • Strong understanding of the platform, with the ability to build custom apps and objects, custom fields, workflows, custom views, and other content of intermediate complexity
  • Web/scripting technologies, HTML, CSS, JavaScript and/or SQL. Strong skills in the following analytics tools: Excel, SQL, Tableau and/or Domo or other BI tools, PowerPoint, and/or Visio Excellent analytical, verbal and written communication skills with the ability to communicate technical concepts to all levels of the organization effectively
  • Experience with integration and connector apps is a plus
  • Zendesk certification is a plus
  • Excellent English verbal and written communication skills (Arabic is a plus) 
  • Engineer's degree is a plus

We offer:

  • A competitive salary dependent upon your experience
  • We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
  • A working environment that gives you autonomy and responsibility from day one
  • You should be comfortable with the idea that the quality of your work will influence the shape of your career
  • Flexible vacation policy
  • We are passionate about creating an equitable, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).
  • If this sounds exciting to you, we’d love to hear from you 
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