Information Technology Help Desk Administrator (in Dubai)

About us

• Тамара — ведущий новатор в области платежей в регионе MENA, ориентированный на обеспечение бесперебойной работы продавцов и клиентов с помощью справедливых и прозрачных финансовых решений. 
• Привлекли в  сумме $216 млн.  
• У компании более 3 млн. клиентов и более 4000 партнеров-продавцов, включая ведущие мировые и региональные бренды, такие как IKEA, SHEIN, Adidas, Namshi и Jarir, а также местные малые и средние предприятия.

What you will do

• Set up new hire computers and ensure appropriate systems access by the first day of employment.
• General help desk support for all company IT, including computers, Google Workspace, Slack, and other general productivity programs, networked printers, and video conferencing equipment.
• Support for virtual and in-person conferencing environments (webcams, microphones, headsets, conference phones) with knowledge of virtual meeting applications (Google Meet, Zoom, MS Teams).
• Administration of key enterprise software tools, including user creation, access management, and identity management.
• Manage and procure the company’s tech devices, keeping a firm grasp on inventory.
• Lead IT onboarding sessions for new hires.
• Implement systems and processes to help build the IT department with a focus on efficiency and data security.
• Lead the implementation of new technologies or systems.
• Manage third-party vendor relationships, monitoring license needs and usage.
• Keep well-documented records of performed activities.
• Build IT knowledge bases and reference guides for employees.

What we are looking for

• 2-3 years of IT experience in a startup environment.
• A deep understanding of how to support Mac and Windows operating systems, along with Google Workspace, Slack, and other common productivity software.
• Experience of managing IT for remote offices.
• Ability to remotely troubleshoot a variety of end-user issues.
• Ability to communicate effectively with stakeholders across functions.
• Thorough documentation abilities.
• To directly respond to a job through Linkedin, you need a VPN.