Product Support Specialist / Intern (in Israel)

About us:

• Similarweb — это глобальная компания, которая стремится создать рабочее место, отражающее сообщества, которым мы предоставляем услуги
• Штаб-квартира находится в Тель-Авиве, а офисы расположены по всему миру
• Мы измерям цифровой мир. Цифровой мир сложен. Мы делаем это просто
• Мы обеспечиваем прозрачность, необходимую компаниям и частным лицам для понимания диджитал пространства и принятия более разумных решений для господства на своем рынке

You will:

• Provide our customers with high quality, personalized support primarily by email and chat
• Work efficiently with the goal of achieving high satisfaction rating and quick reply and resolution times
• Become an expert user of SimilarWeb’s products
• Investigate customer issues to identify bugs and escalate these incidents to the L2 team
• Route the client to other departments as needed
• Identify and flag areas for product improvement which would improve the use of the product for our users
• Track and update systems for reporting and analysis

Requirements:

• Exceptional verbal and written communication skills in English
• Internet & tech savvy
• Critical thinking and problem solving skills
• Professionalism
• Creative skills, bringing new ideas to the team
• Highly service-oriented with customer-facing skills
• Ability to multitask and prioritize
• It’s a plus if you have:
• Previous customer support experience
• Experience with SaaS platforms
• Bilingual language skills

Conditions:

• All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face to face connections with fellow Similarwebbers
• Hours: This is a shift-based role. Each week, a minimum of 25 hours will be required, which can consist of both half (~5 hours) and full (~9 hour) shifts, Sunday - Friday