Learning Coordinator (in Mexico)

Responsibilities:

• Plan and coordinate logistics for all on-site and virtual trainings for the Customer Experience and Trust organization
• Partner with Workforce Management team for scheduling of training
• Coordinate and admin the usage of our Learning Management System
• Support and maintain rosters, user information in our Learning Management System
• Handle administrative duties, including but not limited to managing and responding to internal requests for training
• Inform global best practices and consistencies by identifying improvement opportunities and communicating with the SCC Learning & Performance Team
• Review learning solutions and assist in making edits as needed

Experience:

• Demonstrated ability to effectively manage and balance multiple priorities simultaneously in a fast-paced environment with tight deadlines, including the ability to quickly move between tasks
• Superior oral and written communication skills
• Strong attention to detail and accuracy
• Ability to work independently with timely and appropriate follow up
• Comfortable operating behind the scenes as a supporting team member
• Ability to research and resolve problems/develop solutions creatively 
• Experience working and developing deliverables in Google Suite tools, additional experience in instructional design tools is a plus 
• Demonstrates analytical and critical thinking abilities
• Ability to effectively interface with people from all organizations  
• 6+ months experience in a coordinator or administrative role (or equivalent)
• Be aligned with Lyft’s Guide to Making it Happen
• Experience with Jira preferred
• Knowledge of Agile Scrum and sprint planning preferred but not required