Customer Service Specialist

Main Responsibilities

• Order management according to company procedures
• EDI process knowledge
• Delivery documents accuracy control Coordinate delivery to client and manage any problems solving in process (damages, shortages, late deliveries)
• Coordinate delivery to client and manage any problems solving in process (damages, shortages, late deliveries)
• Coordinate delivery to client and manage any problems solving in process (damages, shortages, late deliveries)
• Product substitutions and material determination tracking
• Communication to logistics team on upcoming customer activities
• Track and analyze CSL of orders shipped to customers. Initiate and manage customer collaboration activities to increase CSL

Key Competencies

• Customer care skills
• High level of communication skills and stress resistance
• SAP knowledge and experience
• MS Excel experience

Required Qualifications 

• High School degree (Bachelor or Master)
• 1+ year experience in Customer Care or Logistics
• English – upper intermediate (oral and written communication)