Content Review New Associate (with Russian, in the USA)

Day-to-day responsibilities may include, but are not limited to

• Serve as an advocate for the user community
• Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
• Respond to user inquiries with high quality, speed, empathy, and accuracy
• Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
• Fulfill base productivity and quality requirements
• In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity
• We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles

Basic Qualifications

• High School Diploma or equivalent
• Must be fluent in English and Russian
• Minimum 6 months of experience in a professional or military setting
• Minimum 6 months of experience with software for office productivity
• Ability to work holidays and weekends, including rotating and overnight shifts
• This role requires you to work on-site and being fully vaccinated is a requirement of entry to the premises

Preferred Qualifications

• Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
• Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis
• Thorough understanding of online videos and the internet
• Ability to learn quickly and provide sound judgment to classify content based on a set of policies, you will need to navigate through ambiguity
• Strong written and oral communication skills
• For the state of Colorado only, the range of starting pay for this role is $24.00
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