Technical Analyst Summer Intern (in Spain, Remote)

Role Responsibilities

• You will spend your internship working within the Customer Success team, which includes 4 main components:
• Sales support - you will support the Sales team by researching and addressing queries; helping to support customer accounts ranging in size from Small Business (<50 users) to Enterprise (>5000 users).
• This will require you to research issues and use your problem solving skills to troubleshoot and identify possible solutions, delivering your findings in a professional and timely manner to ensure success in the sales process. Tracking the support you have provided will give you visibility on the direct impact you have made.
• Content creation and maintenance - You will be responsible for compiling updates and tracking changes to existing content and creating new content as needed for the Customer Success teams.
• You will use a variety of tools, ensuring content is updating using the latest templates and Citrix branding.
• You will work with key people within Citrix to make sure that the content matches expectations and is easily accessible to everyone that needs it.
• Ongoing field training facilitation - You will help to organize and coordinate regular training, working with participants and utilizing our Learning Management System.
• Lab and customer demos - You will assist the Customer Success team with lab building to mimic customer environments, supporting where needed including solving problems and raising and tracking issues to the relevant teams.
• This is an exciting and varied internship which will provide you with real-world context to support your university learning.
• As well as invaluable experience, you will gain at least one industry recognised Citrix certification during the internship.

Basic Qualifications

• Currently an enrolled student at an accredited college or university.
• A native speaker of at least 1 of the following languages: German, Dutch, French, Italian, Spanish, Swedish, Danish, Norwegian, Russian or Arabic.
• Business proficiency in English.

Preferred Qualifications

• Leadership experience (this may be at university, a part-time job, or within an extra-curricular activity).
• An understanding of basic Networking concepts e.g. TCP/IP, Routing, Networking.
• An understanding of Microsoft or applicable directory services e.g. LDAP, Active Directory, etc.
• Experience of Windows Server installation and configuration.
• Experience of application development, SQL, and/or scripting.
• Please note that visa sponsorship is not available for this position.
• Please apply with your CV in English.

The Benefits

• We offer a competitive total rewards package* that includes:
• 18 weeks of paid parental leave.
• Health and wellness benefits.
• Employee assistance program.
• Retirement benefits.
• Time off and absence programs.
• Professional development and mentorship opportunities.
• Paid volunteer time and charitable matching of employee donations.
• Employee resource groups.
• Please note that benefits may vary based on location.
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