Platform Experience New Associate (with Russian, in Dublin)

Duties and Responsibilities

• Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
• Respond to user inquiries with high quality, speed, empathy, and accuracy
• Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
• Fulfill base productivity and quality requirements
• In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.

Eligibility

• Fluency in desired language (and English)
• Strong attention to detail to ensure quality of work
• Enthusiastic, positive attitude with a strong willingness to learn
• Good knowledge of internet and associated technologies
• Experience in a professional work environment (Recent graduates welcome)

Benefits

• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for career progression
• A VPN is required to respond to a vacancy