Customer Success Manager (Acquiring, in Shanghai)

Responsibilities

• Handling effectively the incoming leads, demonstrating technical selling skills and products knowledge, delivering effective presentations to potential and existing merchants
• Relationship Management: establishing productive, professional relationships with merchants and leverage those relationships to drive the best possible merchant experience
• Commercial/Portfolio Growth: By focusing on meeting merchant needs, achieve strategic and financial targets for assigned merchant accounts
• Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicate these to relevant functions

Requirements

• Minimum 3 years of experience in key account management, customer support, sales or business development in payments / card acquiring industry
• University degree or equivalent in Economics, Business Administration or relevant field of study
• Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management
• Ability to work independently, and possess strong organizational and time management skills
• Fluent English is a must, Russian is a plus

We Offer

• Attractive monthly salary paid in line with experience
• Full-time employment, vacation, sick, and paid holidays
• Modern workplace with all necessary equipment
• A team of top international professionals to learn from
• Multicultural working environment
• A VPN is required to respond to a vacancy.