Quantitative User Experience Researcher (Survey Researcher)

What you will be doing:

• Managing quantitative methodologies to better understand Flo’s audience, eg conducting recurring surveys on NPS, CSAT, brand awareness, etc.
• Expanding our quantitative toolkit beyond basic surveys, e.g. introducing new analytical techniques like MaxDiff, conjoint, factor analysis.
• Communicating with the internal stakeholders on their needs, analyzing stakeholders’ requests, transforming them into research objectives.
• Designing the research process and methodology.
• Arranging the survey set up including sampling, legal approvals, survey design and scripting, and other operations associated with survey launch.
• Processing the results (including sig testing, weighting), and providing recommendations and next steps. 
• Extracting data from multiple data sources and systems, combining them into datasets for analytics. 
• Collaborating with data analytics/data scientists to generate holistic insights. 
• Coaching other user researchers running their own quantitative research.

What we’re looking for:

• Research, data analysis, and similar background 2 years+.
• Experience of full-cycle research: from designing to analyzing it. 
• Acknowledgment of a wide range of BOTH qualitative and quantitative user research methods.
• Strong understanding of strengths and limitations of different research methods.
• Able to coordinate multiple simultaneous projects with different timelines.
• Experience working with large-scale data using SQL.
• Experience in a programming language commonly used for data manipulation and computational statistics (Python or R).
• Experience with survey design.
• Understanding of basic concepts of probability, descriptive statistics and basic inferentials including t-test and ANOVA.
• Proficiency in English – comfortable working on a day to day basis.

Benefits:

• Hybrid working environment
• 75 USD gross social money budget per month to spend on things like medical insurance, gym, training, etc.
• 27 calendar days of vacation per year
• Paid sick leave
• State of the art parental policies (6 months of fully paid maternity leave and 1 month of fully paid paternity leave)
• Top of the market salaries
• Career growth, progression and promotion opportunities
• Eligibility for annual salary increases
• Unlimited access to Udemy Business learning platform
• Company equity grants through Flo’s employee share option plan (ESOP) eligible to all employees
• A VPN is required to respond to a vacancy