Digital CX and Program Management Lead

Key Skills And Experience Required

• Experience providing hands on analysis and recommendations in the areas of SEO/SEM, digital marketing, e-commerce best practices, marketplaces sales, user experience design best practices, content marketing, web/digital analytics and reporting.
• Experience in delivering successful end-to-end digital programs or projects, from concept to execution to reporting and optimization
• Strong analytical skills with consultative approach. Capability to transform online KPI data into actionable insights and execute upon them ; demonstrated experience using KPIs/web analytics to impact digital business
• Strong problem solving skills to identify critical issues and opportunities, evaluate options and provide clear recommendations for eCommerce growth
• Ability to personally deliver digital initiatives in a fast-paced environment with high levels of complexity and ambiguity
• Ability to work closely with HP’s partners on all digital touchpoints on the partner’s platform to improve sales and conversion.
• Ability to communicate and interact effectively with both technical and non-technical team members.
• Clear understanding of e-commerce and marketplaces marketing best practices to drive improved conversion.
• Proven ability & drive to take ownership of projects, including personal development/skills required to excel at role
• Excellent written, presentation and oral communication skills (English & any other language an advantage)
• Education Required
  
• Bachelors & Masters Degree in ecommerce, Digital Marketing, Business Management.
• Expertise and knowledge in the online space (e-Commerce, digital marketing, UX, etc), including latest trends and technologies, and at least 2 years of working experience in the field.
• Experience in Project Management required. PMP certification an advantage.
• Google Analytics certification strongly preferred
• Personal Attributes
  
• Genuine desire to pursue eCommerce as a career
• Self-motivated: actively search out opportunities to add value
• Drive to achieve: ownership of activity’s timely success
• Resourceful: search out & provide solutions to problems using own initiative

Main Responsibilities

• Provides hands on analysis and recommendations in all aspects of our partners' digital customer experience journey..
• Closely manage the Customer CX across multiple partners deploying new functionalities, content and campaign optimization.
• Drives marketplaces execution and program implementation in coordination with Marketplaces COE, leading partner & local engagement and planning of new capabilities & digital investments.
• Manages different online programs among which, Shop in Shop, ratings & reviews, content syndication enablement, etc.
• Motivate reseller's organization based on digital acumen and HP knowledge.
• Coordinate and direct digital efforts across HP business groups to support business objectives with assigned reseller(s) and marketplaces.
• Work closely with all digital teams at HP to maximize synergies across organizations.
• Provide internet consultancy to recommend best-fit solution, including look and feel, navigation experience, information architecture, to meet marketing or business objective.
• Manage and direct assigned agencies or contractors as needed.
• Role will focus on supporting partners in the ISE Market, including Middle East, Africa and Eastern Europe.
• A VPN is required to respond to a vacancy.