CRM Manager

About the role:

• We are looking for a strong CRM manager to build the best communication strategy for FINOM users. Someone with sharp marketing skills, strong analytical judgement and the ability to manage simultaneous projects within a rapidly growing environment.

Responsibilities:

• Developing customers on every stage of their lifecycle: welcome program, activation, development, churn prevention
• Segmenting customer base and generating hypotheses together with Analyst
• Launching from “zero” and continuous optimization omni-channel communication scenarios
• Improving post-campaign analytics and dashboards
• Working closely with the Product team to better understand product features and customer journeys
• Collaborates with IT team to develop CDP functionality, new channels integration and data flows  

Skills:

• Fluency in both written and oral English
• At least 3 years of experience in CRM marketing
• Advanced user of CRM/CDP platforms (Exponea is a plus)
• Experience working with omni channel communications, personalized non-public offers and AB-testing
• Strong project management and interpersonal skills
• Data driven approach for decision making 

Desirable:

• Bachelor’s Degree in Marketing, Economics, Finance or Information Technology
• Act with a "start up" mentality, with a clear focus on striving for improvements 

Why us:

• We offer a collaborative and flexible working environment, open and transparent communication, a chance to implement your own ideas and solutions, a possibility to work remote, competitive salaries, and an opportunity to become a part of a unique success story. For each of us enough is not enough.
• You'll have the opportunity to take lead on improving the processes you work on, and own your role, all on a daily basis
• By joining our team, you'll be working in a collaborative and flexible work environment, which fosters open and transparent communication, also encouraging working autonomously
• You'll be making an impact on the experience of our customers, ensuring to provide the best operational support there is
• The chance to make an impact, through implementing your own ideas and solutions, to real problems.
• Annual review and SARs plans
• The chance to help write Finom's success story
• Flexible working patterns (between home and our Amsterdam office)