Copywriter

What you’ll do

• Work closely with the support & community teams to understand user problems, build and maintain a knowledge base of help articles 
• Monitor metrics to track the effectiveness of written help articles and iterate based on user queries
• Write product update changelogs and update emails
• Work with the marketing & content teams to build marketing copy like new homepages and SEO focused landing pages
• Help turn briefs into scripts for YouTube videos 
• Work with our content marketer to write engaging & repurposable content for our user communities.
• Assist the support team by writing and updating support templates
• Help improve the in-app language overall
• Take ownership of welcome emails and rewrite them from ground-up 
• Copy-edit any draft/brief for the leadership team (aimed at various external/internal communication purposes)
• Drive editorial excellence and uphold standards and best practices to maintain consistent quality, voice, and style.

Your skills

• Deeply understand our product and users
• A copy-editor who obsesses over perfection in everything we write and have quick turn-around times
• Excellent written communicator - we are a remote and global first team
• Have a firm understanding of the principles of copywriting, brand communication, online and offline advertising, and performance media; including best practices at a channel-level, writing headlines and CTAs that get attention, make a clear point, and convert
• Able to efficiently and effectively write clear, concise, and grammatically correct copy in a brand’s voice and tone across multiple touch-points.
• A deep understanding of the creative, digital, content, and tech landscape, especially regarding social media

Bonus

• Have experience in writing marketing copies and technical documentation for SaaS companies
• Hands-on experience creating engaging content and copy for various social media platforms
• Power-user of personal knowledge management/ Learning software and other productivity tools that might help understand the pain point of our users
• All of these requirements are not set in stone. We're looking for people who are passionate and ambitious. If you believe you’re the right person for this job, tell us why.