Accounts Receivable Consultant

Duties & Essential Job Functions

• Understand the recoveries workflow and perform the recovery of any overpayment or overdue balance
• Communicating via phone and email to follow up and collect on payments
• Maintaining accounts receivable files and records
• Building inter department relations for effective communication and process building
• Investigate and resolve queries which arise as a result of recovery efforts
• Become a contact point for the team with a sound knowledge of all processes, pending disputes and overdue balances
• Improve current processes in accordance with the department’s needs
• Contacting and negotiating with partner businesses for sums owed in relation to the recoveries process
• Reporting any potential threat spotted to the revenue or processes of the company
• Maintaining discretion and professionalism given the sensitive nature of the role
• Holding payments and/or removing features from active accounts with the business in order to prevent financial loss
• Be available to perform additional tasks set by the Recoveries Manager on an ad hoc basis

Requirements

• Good knowledge of English - minimum C1
• Good knowledge of Excel – essential
• Bachelor’s degree (Finance would be preferable)
• Previous experience in the similar role or customer service (min. 1 year)
• Ability to work effectively but still having an eye on attention to detail, accuracy and ability to work under pressure
• Ability to prioritise and manage expectations
• Ability to work independently
• Analytical mindset
• Experience in multinational environment would be an asset
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