Community Manager

What you'll be doing

• Grow Canva Creators by identifying and recruiting prospective Creators;
• Engage the Canva Creators community in by creating relevant content and resources to support the community’s template production;
• Cultivate a sense of community amongst Creators, building a strong and passionate network of advocates for Canva Creators;
• Inspire and motivate Creators to empower them to design across different doctypes;
• Publish all important communication to the Community in your Community Room and localise the tone to ensure it resonates with the community;
• Gather feedback and liaise with your regional lead to build the next iterations for Canva Creators to ensure enthusiasm grows;
• Be responsible for end-to-end success of the Creators Community; 
• Ensure a happy and healthy Creator community by escalating any issues;
• Be the architect of belonging by identifying ways to help Creators up the commitment curve;
• Understand and build relationships with your community through 1:1s, surveys, webinars and social meetups (virtual due to COVID), and excite them by hosting competitions and other engaging activities;
• Offer guidance and support to Creators by working cross-functionally with Product, Education, Customer Happiness Team, and Payments team.

Experience you will need

• At least 3 years experience in organic / user generated content social media and community strategy and execution;
• Experience creating content for social media and communities (Facebook, Instagram, Twitter);
• Experience managing large Facebook groups, ideally for a local brand;
• Expert knowledge of social media networks, and how best to leverage them to create passionate communities;
• The ability to juggle multiple tasks and competing priorities whilst delivering quality and timely content;
• While we won’t be taking any blood samples, we’d love to see some Startup DNA – you will need to be flexible, pragmatic, strategic, tenacious, and take ownership of deliverables and outcomes – ya gotta have hustle.

When applying to this role, please provide the following

• Your resume;
• Previous work samples.