Order Management KPI and Analyst Intern

Job Description 

• Understand each KPI calculation and it is impact on the business.
• Be the focal point when it comes to KPI metrics knowledge and process.
• Share and monitor performances of each OOS for all the OOM KPI Metrics.
• Be able to improve KPI output visually to have better understanding from OOM team.
• Work with OOM leadership on KPI priority implementation plan.
• Root causing & Education
• Complete 1x1 sessions with the OOM team to understand defects.
• Identify recurrent defects and areas of improvement.
• Suggests tailored training and refreshers for each OOS depending on the data linked tothe KPI metrics.
• Follow up on the KPI progress on a weekly basis.
• Complete refresher training to OOS on how the KPIs are calculated.

Qualification Requirements

• Current enrollment in a master's degree program. 
• Ability to work 25 - 40 hours per week. 
• Intermediate English and Fluent Russian. 
• Strong analytical skills – able to analyze a big amount of data. 
• Advanced Microsoft Office skills, knowledge of Excel, ERP system experience is an advantage. 
• Good organization and communication skills, ability to communicate at all levels with cross functional teams based in Russia and Europe. 
• Strong interpersonal skills / self-motivated and result oriented team player. 
• Ability to quickly identify and prioritize issues, create solutions and meet deadlines. 
• A VPN is required to respond to a vacancy.