Partner Operations Manager (Russian, in London)

Minimum qualifications:

• Experience in a customer support or client-facing role.
• Experience with spreadsheet analysis, creating presentations, and data management.
• Ability to speak English and Russian fluently.

Preferred qualifications:

• Experience being proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.
• Ability to troubleshoot technical issues and effectively communicate complex topics.
• Ability to manage and complete multiple, time-sensitive projects with minimal guidance and high attention to detail.
• Ability to navigate ambiguity and manage competing priorities in a fast-paced environment.

Responsibilities

• Provide operational support for partners on the YouTube platform, primarily through email communication.
• Troubleshoot technical issues to enable Partners to maximize their performance on the platform.
• Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Technology Managers on account deep-dives and share insights for partner growth.
• Identify key metrics to evaluate data both quantitatively and qualitatively.
• Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.
• A VPN is required to respond to a vacancy.