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Boeing

Global IT Fullfilment Specialist

В архиве c 14 ноября 2021
Москва
от 261 000 ₽

You will:

  • Requests and work directly or engage with the appropriate teams to fulfill the requests with the Indirect Supply Chain and/or its Agent
  • Fulfil all the requests that comes to GIFs team in any portal (GESP)
  • Work with Finance/Genpact or any appropriate team to fulfil any procurement requests
  • Help and provide appropriate information to user query or direct them to responsible team
  • Execute service delivery according to Service Level Agreement (SLA). Understand and analyze reports of key Global IT Fulfillment Service performance metrics
  • Fulfil any request within the agreed SLA
  • Follow on PRs or GESP approval and send reminders
  • Make sure request is delivered on time or escalate to appropriate team when needed
  • Actively monitor the service requests queues (i.e. Global Service Engagement Platform) for all requests originated within the assigned area of responsibility and interact with end-users to clarify their requirements
  • Follow up on pending GESP request
  • Be willing to have a Global mindset and be ready to cover any other regions when needed
  • Engage with Regional Business Partners, Global Service Delivery teams and End User Infrastructure Services to submit Non-Standard Justification requests for non-standard IT equipment
  • Help users with Waiver or approvals for nonstandard items or Direct them to appropriate teams for providing more information
  • Execute defined service fulfillment process and procedure per training and guidance provided by the Global IT Fulfillment Process Lead (GIFPL) and general Boeing policies and procedures
  • implement the agreed process for GIFs global team
  • Help users/Customers when a direction or a training is needed to fulfil their requests
  • Escalate non-resolvable issues with any internal and/or external organizations through established Global IT Fulfillment Functional Leader escalation process
  • Be proactively in escalating and follow up on any coming issues
  • Handle access management requests per defined procedures
  • Execute asset management processes (owned by the Asset Management Analyst role) as they relate to computing inventory records and IT assets lifecycle (acquisition, relocation, maintenance, dispose). GIFS also assists in conducting computing inventory audits as required
  • Make sure of the accuracy of the information provided to AMAs team
  • Provide help when needed for the multiple assets query (Excel Sheet)
  • Collaborate with Global IT Service Fulfilment Manager on Continual Service Improvement and provide feedback on tools, processes and procedures; identify local and regional variations
  • Always be open to provide your inputs for any improvements or suggestions to solve issues
  • Contribute to IT International projects as needed
  • Boeing Express implementation (for example, help with the Invoice until automation)
  • Extra help is needed from others teams for Boeing Projects (for example, Max RTS)
  • Finance and accounting capitalization (work on RFU and provide whatever information available with us until Automation)


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