Analytics Success Manager

About This Role

• You will take calls with prospects around the world to assess if Holistics can address their analytics use-cases.
• You will be both the product expert, and work with our customers to help them get business value from using Holistics by onboarding them successfully.
• This requires a good mix of technical acumen, problem discovery skills, and the ability to frame Holistics in a positive light.

Your Background

• We're looking for people who are hungry to learn.
• You should be proficient with SQL.
• Knowledge of the data space isn't necessary; we are happy to teach you about the ins and outs of the current landscape.
• For instance, you could have worked as:
• A SQL Data Analyst or Data Engineer where you have experience working on analytics requests from the business.
• Customer-facing Business Operations, where you have experience using data to inform and automate business processes.
• B2B Sales Engineer or Customer Success with strong technical analytics skills.
• B2B Sales Rep with the technical aptitude to sell technical analytics products.
• Or any other background that you think fulfills the requirements below.
• That said, experience isn't a prerequisite for this role. We would much rather have someone who is hungry and eager to learn. We are perfectly willing to train you on what you need to know.

Core Responsibilities

• Taking discovery video calls with prospects and customers around the world.
• Providing demos and walk-throughs of our software, in addition to technical onboarding sessions.
• Updating CRM and meeting notes after the calls.
• Contribute to go-to-market operations when we launch new products.

Team Responsibilities

• Customer Service Duty: We rotate customer service duty across the entire growth team to give you exposure to the product.
• Docs Squad: We build a fairly technical product. As such, we regard documentation as a form of marketing, since we're commonly evaluated by technical prospects. When it makes sense, you'll contribute to public docs and guides to help answer commonly asked questions.
• Pre-Sales: You will help colleagues address questions related to analytics or product use-cases.
• Insights team: You'll conduct joint win-review and customer success calls with the marketing insights team.

Requirements

• Strong SQL skills for data analytics purposes. This is really important to us! We expect you to be able to use our product, and to conduct fairly technical demos with prospective customers. This demands some proficiency with SQL. We are willing to train you if your SQL is rusty (tell us during the interview!), but we do expect you to be willing to pick up SQL, and willing to write complex queries for breakfast.
• Enough technical acumen to understand concepts and trends in the data space. We'll educate you on developments in data and the broader 'analytics engineering' landscape, but you should be willing to learn about the entire industry!
• Excellent active listening and conversational skills
• Strong problem discovery and framing skills
• Strong communication and documentation/instructional writing skills
• Good-to-have: Experience with Git would be nice! We are working on several features that integrate with Git. If you don't have experience with Git, then we expect that you are willing to learn Git as part of the job. (And, again, we'll teach you).
• Remote Work: Ability to work remotely, and keep the team updated on your progress
• Ability to plan and set aside scheduled time-slots to cater for calls in US time zones (this time will be considered as part of your total working hours). We currently operate in Asia but service multiple customers in the US and Europe. This means that team members often have to take calls at night, in order to fit into our customers's schedules. You'll expect to share such responsibilities.