Digital Account Manager / Senior Account Manager

Tasks

• Manage accounts of the clients;
• Cooperate with the largest brands from the e-commerce market in Russia;
• Meet clients face to face regularly to ensure premium customer service;
• Create remarketing strategies in the fashion, marketplace, retail and classifieds industries based on data analysis and your own creativity;
• Adhere to the company goals related to campaign management (i.e. keep an eye on campaign margin and scale);
• Respond to customer requests and inquiries in a professional and timely manner;
• Regularly report campaign status for the largest clients and provide improvement ideas to the direct manager;
• Take care of customer success and long-term relationship;
• Provide specific information regarding company’s services and products;
• Assist customers in the process of launching ad campaigns;
• Obtain, review and process orders; ensure timely payments for our services.

Requirements

• Experience (2-5 years) in managing online advertising campaigns for Clients;
• Preferably experience working in adtech, advertiser or agency (online area);
• Highly developed analytical skills;
• Interest in digital marketing/ e-commerce;
• Working experience with MS Office Word, Excel, PowerPoint;
• Knowledge of customer support tools and processes;
• Ability to identify and understand customer needs and requirements;
• Excellent analytical and problem-solving skills;
• Well-developed verbal and written communication skills;
• Multi-tasking, high level of energy, resourcefulness;
• High level of motivation and willingness to learn;
• Positive, can-do attitude;
• Proficiency in Russian and good command of English (B2/C1 level).

We offer

• Being part of an award-winning organization, one of the fastest growing tech companies in Europe (Deloitte - Fast 50 CE 2018 and 2019, 24th in the tech sector in the Financial Times 1000: Europe’s Fastest Growing Companies 2019);
• Chance to work in one of the fastest growing sectors in online advertising;
• Friendly atmosphere while working with a dynamic team of professionals;
• Great opportunity for professional growth.
• A VPN is required to respond to a vacancy.