Customer Support Manager

Description:

• SOAX is a UK-based start-up that focuses on automation of data collection and residential proxies with which we provide businesses all around the world. We believe in a future where machines can envision and fulfill our needs based on data collected in real-time — and we want to help bring this future to life by allowing unparalleled access to the world's data in a matter of clicks;
• SOAX Team is looking for new team players as a valued addition to our Customer Success department. We are doing everything possible to make our clients' journey pleasant and effective and really hope you are sharing our vision.

You are our ideal candidate if:

• you are proactive person and passionate about Customer Service;
• you are creative and enthusiastic in communication with the client;
• you have at least one year experience in Customer Support;
• you are fluent in English and Russian;
• you are familiar with Intercom, forums, knowledge base and task trackers;
• you have previous experience working with SAAS products, know what is proxy;
• you are ready to go an extra mile for each client;
• you can prioritise;
• you are able to build long-term relationships with clients and make them happy even in toughest times.

What we can offer?

• Interesting and challenging work in a start-up company;
• An opportunity to participate in a creation of something new, and bring your own perspective and experience into the project;
• Salary and benefits in GBP;
• Opportunities for professional growth;
• Learning and development budget for courses, books, etc;
• Work from any place you like.