Support / Community Manager (Gamedev)

Responsibilities:

• Support:
  • Reply to reviews on app stores / social media and maintain a friendly atmosphere and company rating.
  • Informing development about bugs / issues encountered by users.
• SMM / Community:
  • Developing and implementing a strategy for social media platforms (Facebook/Instagram).
  • Implementing the content plan: briefing, writing texts, maintaining activity by responding to comments, etc.
  • Generating ideas (promo codes, giveaways, contests, sales posts, themed calendar events and associated promotions) and implementing activities.
  • Evaluating the effectiveness of work (amount of posts, reach, revenue, subscribers etc), creating reports.

Requirements:

• Minimum 1 year of experience as a community/support manager.
• Willing to perform work on both Community and Support vectors
• Ready to work with our products, initiative, and generation of new ideas.
• Strong communication skills, both written and verbal.
• Proactiveness.
• Good self-management skills, ability to plan and distribute workload effectively.
• Upper-Intermediate level of English/Russian.
• Gaming experience in various genres.

Plus:

• Experience working with AI.
• Experience working with gaming metrics.

We offer:

• Remote work and the opportunity to collaborate on exciting projects.
• A team of dedicated professionals who are always ready to help in challenging situations and provide friendly support.
• Transparent processes and reasonable management.

When applying for the position, please answer the following questions:

• What drives you in your work?
• Salary expectations (in dollars).